Business Process Outsourcing. Integrity in an era of digital transformation

Abstract

Within the current trend of globalization, outsourcing services and strategic partnerships there’s a set of values which make up as a key differentiator in every successful corporation. The purpose of this article is to expose some basic principles that can be applied in every outsourcing process of any given company that uses an offshore or nearshore model throughout its operations. Making good decisions goes beyond knowing what’s important and what’s not and abiding innovation comes from knowing your purpose, embracing change and having the right attitude, skills and knowledge to transpose your ideas into actions in a structured way.